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What's New?

February NewsFebruary 2014 Issue
  • President's Perspective
  • Rio Bank Card@Once
  • Management Promotions
  • Book Signing Party
  • Statement of Condition

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Privacy Policy

NOTICE OF YOUR FINANCIAL PRIVACY RIGHTS


We, our, and us, when used in this notice, means Rio Bank. This is our privacy notice for our customers. When we use the words you and your we mean the following types of customers:

Our consumer customers who have a continuing relationship by purchasing or holding financial products or services such as a:

  • Deposit Account
  • Loan Account
  • Safe Deposit Box
  • Self-directed Individual Retirement Account

We will tell you the sources of the information we collect about you. We will tell you what measures we take to secure that information.

We first define some terms.

NonPublic personal information means information about you that we collect in connection with providing a financial product or service to you. Nonpublic personal information does not include information that is available from public sources, such as telephone directories or government records. Hereafter, we will use the term information to mean nonpublic personal information as defined in this section.

An affiliate is a company we own or control, a company that owns or controls us, or a company that is owned or controlled by the same company that owns or controls us. Ownership does not mean complete ownership, but means owning enough to have control.

A nonaffiliated third party is a person we do not employ or a company that is not an affiliate of ours. This is also known as nonaffiliated third party, or simply, an other party.

THE INFORMATION WE COLLECT

  • Information you give us on applications or other forms
  • Information about your transactions with us
  • Information about your transactions with other parties
  • Information from a consumer reporting agency

INFORMATION WE DISCLOSE ABOUT YOU

We do NOT disclose any information about you to anyone, except as permitted by law. Examples of this might include disclosures necessary to service your account or prevent unauthorized transactions.

THE CONFIDENTIALITY, SECURITY, AND INTEGRITY OF YOUR INFORMATION

We restrict the access to information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards to protect this information.

INFORMATION ABOUT FORMER CUSTOMERS

We do not disclose information about former customers, except as permitted by law.

TEXAS NOTICE

Rio Bank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Rio Bank should contact the Texas Department of Banking.

Rio Bank also engages in the business of selling checks as an authorized delegate for Money Gram International under Chapter 151 of the Texas Finance Code.  After first contacting Money Gram International, a customer that still has an unresolved complaint regarding the companys selling of checks should direct the complaint to the Texas Department of Banking.

Consumers/customers may file complaints with the Texas Department of Banking by contacting the Department through one of the means indicated below:

   
In Person or U.S. Mail:           

Texas Department of Banking

Texas Department of Banking
2601 North Lamar Boulevard, Suite 300
Austin, Texas 78705-4294   
Telephone No:
1-877.276.5554 (toll free)
Fax No:512.475.1313
Email:
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Website:www.dob.texas.gov