Your health and safety

Click here - Coronavirus Update from Rio Bank

Taking precautions: Coronavirus disease (COVID-19)

To our Rio Bank customers:

 Our commitment to the health and safety of our employees and community is our top priority every day. While we always follow health and safety standards, today more than ever it is imperative we take extra precautions. 

Preparation in place

Rio Bank has plans in place for situations like the one we are facing today. This preparation allows us to respond more quickly and effectively, ensuring we remain operational and continually serve you and the community. We have a task force in place that is closely monitoring the Centers for Disease Control & Prevention (CDC) and the World Health Organization (WHO). They are continuously evaluating this situation while working closely with our leadership team.

Keeping our customers safe

Rio Bank has increased the sanitization of each of its banking centers beyond the normal scheduled cleaning, with a focus on high traffic areas. We’ve also ensured hand sanitizers, disinfectant wipes and tissues are easily accessible throughout our facilities.  

Keeping our bankers safe to serve you

In addition to the thorough cleaning, we are communicating with our employees and encouraging them to take precautionary measures, especially staying home if feeling ill.

Convenient ways to access your Rio Bank accounts

Rio Bank staff enjoy seeing you in our banking centers, however we fully understand the preference of limiting your daily interactions.   Digital Banking services include Rio Bank’s Online and Mobile Banking which allow you to check your balances, deposit checks, manage your Debit cards, transfer money, and more. If you are not enrolled in our Digital Banking products, visit riobk.com to enroll.  We also have ATM’s at all of our banking centers (most have deposit feature available).  Rio Bank debit cards can access more than 55,000 conveniently located surcharge-free ATM’s nationwide (Allpoint).

We’re here to help

The uncertainty of COVID-19 (Coronavirus) has not only affected the health of individuals, it has also significantly affected the economy, whether through the stock market or absenteeism from work. Rio Bank understands some of our customers may be impacted and face financial difficulty. We encourage you to contact us to discuss how we might be able to assist you during this time.

Don’t fall victim

Finally, we encourage you to rely on trusted sources for information. Be on alert for scams, including phishing emails, that typically arise during situations like this.

 

We've experienced much throughout our history—from recessions to catastrophic weather and more. We're confident in our preparedness, and we remain a sound financial institution with dedicated Bankers making it their mission to assist you. We will continue to keep our customers’ and bankers’ health and safety our number one priority, and we appreciate your understanding during this time.

 

Sincerely,

Rio Bank