Important Dates:

 CheckFree Bill Pay

 Introducing a New Bill Payment

Effective November 8, 2018 Rio Bank is rolling out an upgraded Bill Pay tool with new benefits, including faster processing, more ways to pay, and more!

Features of the New Bill Pay

  • Bill Payments will now be processed on what is known as the “Pay Date” rather than the Send Date, meaning you can pick the Pay Date (AKA delivery date), and we will make sure your bills are paid on time!
  • You will also be able to view electronic versions of some of your paper bills online, and view payee statements from within Bill Pay if the payee makes them available.
  • If the first Bill Pay doesn’t go through due to insufficient funds, we’ll try to complete your payment again in 24 business hours.
  • Your account will not be debited until your selected Pay Date. This means it is really important that you have sufficient funds in your account on the Pay Date!

Things You Should Know

  • Bill Pay will be unavailable beginning Thursday, November 8th at 2:00 p.m. until the new service goes live on Monday, November 12th.
  • If you currently use the single or recurring transfer option to send a person or another financial institution, these features will no longer be available after November 8, 2018.  For transfers to a person or another financial institution when you launch the updated system, you will need to set up those payments as paying a person or company.
  • Automatic, recurring payments that fall over a weekend or holiday will be processed the previous business day.
  • If you initiate a bill payment which creates an overdraft, the Bill Payment Service account may be frozen or cancelled from access. All payments in Bill Payment Service are suspended during the blocked period.
  • You can cancel any pending payment via the Bill Payment Service no later than the cutoff time on the pay/schedule date.
  • If you ask Rio Bank to cancel your Bill Pay service, this will cancel or void any scheduled or recurring payments.

Steps to Take Before November 8th

To help ensure that your Bill Pay information is transferred over to the new system, it is important that you login to Rio Bank Online banking and check your current payees. You will want to confirm that:

  • All payee account numbers are correct.
  • All payee addresses are correct and U.S..
  • History of your payments will not be converted to the updated system. Please go to your current payment history listing and print any history you think you may need before November 8, 2018.
  • If you have a time-sensitive payment that is due from November 8th – November 13th, we recommend you schedule the payment before or after those dates to help avoid any processing issues during the upgrade, which could lead to late charges from the payment recipient.

For more information about the upgrade, please watch our Bill Pay video tutorial.  If you have any questions, please free to contact us 956-631-7890.

Debit Card Upgrade - Look for Your New Debit Card in the Mail

We are changing debit card vendors in order to continuously improve the benefits and services we deliver to our customers.  A new debit card will be mailed out the first week of November and will be available to use on November 12th.  Continue to use your current card until November 11th.     

About your New Debit Card

  • Your PIN number will remain the same.
  • To activate your new debit card call toll free 1-800-992-3808.
  • ATM access remains free of charge at all Rio Bank ATM and Allpoint locations.
  • Customers with recurring payments will need to update their payment information for payments on or after November 12, 2018.   You may also choose to switch your automatic payments from your debit card to your checking account by simply using your checking account number and our Routing number: 114915447.

New Website Address

The website address of Online Banking will change after the upgrade. Please note that if you have an internet favorite or a bookmark established for the current site, first you must go to our homepage to access the new version.

 We thank you for your patience during this transition. We are confident that you will be pleased with our new and enhanced services.

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