Online Banking

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Have questions about your account or want to learn more about Rio Bank? Contact us today and we’ll get you started on the path to simpler, more convenient banking.

Locations & Hours Email Us

Call Us

Main Telephone

956-631-7890

Toll Free Customer Service

(USA): 1-877-631-7890
(Mexico): 01-800-872-7890

Customer Service Hours 8:00 a.m. to 6:00 p.m., Monday - Friday

Telebanc 24 Hour Banking

Public Check Verification:

Report a lost or Stolen Debit Card

956-631-7890 – During business hours
1-800-472-3272 – During non-business hours

Debit Card Fraud Detection Call Center*

*must provide Fraud number

1-833-735-1894 (English)
1-833-735-1898 (Spanish)

Debit Card Activation or PIN Change

1-800-992-3808

Email Us

Have a general question about banking at Rio Bank? Use the form below and you will receive a response within 24 hours. If submitting a request on a weekend or holiday, you will receive a response the next business day.

IMPORTANT EMAIL DISCLOSURE

Please do not send any personal or sensitive information through this contact form via our website. For sensitive inquiries, please send us an Encrypted email. By using this form, you acknowledge that you understand this warning and take responsibility for the information you send via this contact form.

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Send Us an Encrypted Email

When should I use email encryption? Whenever you send sensitive or confidential data.

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