Consumer Complaint Notice

Texas Notice

Rio Bank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Rio Bank should contact the Texas Department of Banking.

Rio Bank also engages in the business of selling checks as an authorized delegate for Money Gram International under Chapter 151 of the Texas Finance Code. After first contacting Money Gram International, a customer that still has an unresolved complaint regarding the company's selling of checks should direct the complaint to the Texas Department of Banking.

Consumers/customers may file complaints with the Texas Department of Banking by contacting the Department through one of the means indicated below:

In Person or U.S. Mail:

Texas Department of Banking
2601 North Lamar Boulevard, Suite 300
Austin, Texas 78705-4294

Telephone

1-877.276.5554 (toll free)

Fax

512.475.1313

Website

www.dob.texas.gov

E-mail

consumer.complaints@dob.texas.gov

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